Birthday Party FAQs Birthday Party Frequently Asked Questions You are now able to book all our parties on-line. We are happy to guide you through the booking process and the other options that are available to you. If you're not ready to book your party but want to learn about why everyone loves Makutu’s Island and its parties, please review the FAQs below. Once you are ready to reserve, CLICK HERE TO BOOK YOUR PARTY What does the party package include? Expand Makutu’s Island’s packages are all-inclusive. They are designed to bring maximum comfort with little effort to those parents who want to celebrate in grand style. Our packages include drinks, goodie bags, all-day playtime, arcade game cards, and also mouth-watering food. Additional food may also be ordered at the request of our guests at a marginal cost. If you are booking the entire 20,000 sq ft facility exclusively for your PRIVATE party, then note that they are different from party packages and food, drinks, game cards are additional. What is the duration of the birthday party? Expand Partying at Makutu’s Island is an experience by itself. Once you are ushered in, the party can continue throughout the day. After the initial playtime in the play area for an hour and 15 min, the party continues into the private room for an additional hour. After this, the guests are free to explore the Makutu’s Island to the fullest until we close down for the day. Are there any additional items I need to bring to the party? Expand You are welcome to bring your own cake. We provide all necessary items and do it all for you. Come happy and leave ecstatic. Relax and socialize as our trained, dedicated and friendly party hosts takes care of set up, food, clean up and everything else in between. See the question “Can I use my own decorations…” Can I use my own decorations and/or paper products in the party room? Expand Yes, you are welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, strings, confetti, or piñatas. You can set up your decorations when you get into your room (we will try to let you in early only if time permits). All your decorations will need to be cleared by end of the scheduled party time. Timely removal of the decorations helps our island staff to sanitize and get ready for the next party. How do I schedule a Makutu’s Island party? Expand It's easy! You can reserve your party and choose all of your party options online at www.makutusisland.com or just give us a call at 480-344-3740 and we will be happy to book it for you. We are also available on LIVE CHAT on our Facebook page too for any questions. What assistance do you provide in the party room? Expand Lots! First, our hosts thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with food, drinks, cake that you can order or bring, cups, napkins, and plastic-ware. Our hosts' would be there for you to serve pizza, cake, and drinks. The dedicated party host will always be there to see if you require anything else. How many adult or child guests can I invite? Expand You can invite as many adult guests as you like at no additional cost. Makutu’s considers all guests between 01 to 17 years as child. For the children - the price is $16.99 for additional children over and above the number included in your chosen party package. Is an infant counted and charged? Expand No. We at Makutu’s provide free entry for children under a year of age. Entry for them is fully complimentary. How much notice is needed to book parties ? Can I book in the last minute? Expand Our calendar fills up quick - 2 weeks booking time is highly recommended. We will surely accommodate you based on room availability. Call us to check availability for parties within 3 days. Can we bring our own cake? Expand YES, you are welcome to bring your own cake. What is the schedule you offer on the day of the party ? What time should my guests and I arrive at the party? Expand We prefer that you arrive exactly at your scheduled party time so that you can check in comfortably. This would also give you time to make any last minute upgrades to the food order. You will need to bring in a guest list with only the children guest names at check-in. Guests should be informed to arrive at the Island’s main desk by the check in time so as to fully cherish the celebrations. Delayed guests would continue to be welcomed in by the check-in employees. After arrival, play time is about an hour and 15 minutes in the play area. This is followed by an hour of private time in the party room. This time would cater for the guests: cake, dine, goodie bag distribution, opening of gifts etc. After this private time at the party room at Makutu's Island we offer an unlimited gala play time for all our esteemed guests for the day, complimentary. Will there be a Makutu’s Island staff member available to assist me in the party room? Expand Yes. To provide an exclusive experience of celebration, we at Makutu’s provide constant company during your party. Our friendly and dedicated hosts are trained to cater your needs and be with you in the party room throughout your party duration. Can I request the lovable Makutu mascot to join our party Expand Yes. Makutu would love to pop-by your party on your request. During this appearance we allow photo opportunity to give your guests lasting memories. Please inform your host that you want Makutu to join-in for the party as you check-in. This is complimentary. Can we start in the party room straightaway? Expand We’ve found that full tummies and jumping don’t mix. Therefore the party kicks off in the play area and culminates in the private party room. Can guests play at Makutu’s Island after the party ends Expand Yes, fun never ends at Makutu’s Island. Guests are welcome to play all day after the private party ends in the room. This is complimentary. How long will we have the room for? Expand Guests will have approximately 75 min of play from check in time, after which the party hostess will call guests into the party room for one hour for cake, goodies, opening gifts and private time. Party guests are identified by custom colored wrist bands and are announced on public address system and are navigated by staff to meet at the allotted party room. Is a deposit required to reserve a party? Expand Yes. A deposit of $125 is required to reserve your party. This will ensure that the slot is reserved for you. The balance is due and payable at the end of the party. Can I change party packages after booking? Expand Yes, you have an option to upgrade the party packages. I booked a party - Is there anything special I need to tell my guests? Expand Inform the guests to check the safety rules and complete a liability waiver form online for a faster check-in at www.MakutusIsland.com/rules. They can also fill the waiver on-site on the day of the party. All guests in play area are required to wear socks to play in the play area. For the convenience of our guests, socks are also available for purchase. What if I am late for my scheduled party time? What if my Guests are late? Expand We understand that circumstances happen. Therefore, we have designed the party to accommodate the delays. The first 75 min is play time and guests are welcome to arrive anytime. The party room is for a full hour after the play time. Even if guests show up late, there is an hour and 15 minutes buffer time before the cake time. Beyond that since there may be other parties scheduled after your party time in the room, we may be unable to extend your party room time. If your guests arrive late and you have already started your party, we will escort your guests to your party. Do I need to stay at the party? Expand We expect the party host ie., you to stay at the party until the party room time. Other adults are also welcome to stay and enjoy the fun! After the party room time concludes, you and your guests are free to either leave or continue to party on your own on our Island till we close for the day. Do the party prices differ on Holidays and School Closings? Expand We offer various discounts to enable more and more guests to visit our Island and have fun. Check our website for current seasonal and weekday rates. What are the beverages you offer in the party room? Expand We proudly serve Pepsi products. Kids prefer Lemonade or Fruit Punch and it is included in the party packages. Adults have a choice amongst Pepsi, Diet Pepsi, Dr.Pepper, Root Beer, Sierra Mist, or Mountain Dew. You can order pitchers of these drinks for adults. Do you provide party room set up and clean up? Expand Absolutely! We will set up the party room just the way you want it and clean them up later. Is my party room private or will my guests share? Expand Your party room is completely private with a dedicated party host. There will be no other people from any other parties in your party room for the duration of your party and we would be giving you undivided attention. This also allows our staff to focus solely on your group and make the occasion special for your child. Will the party room be available for us during our arena play time? Expand Typically not, because there will usually be another party slotted for that duration in the party room. However, feel free to check at the front desk to see if it is available. If there is no other party scheduled, we would be more than willing to accommodate. Can I bring my own goodie bags and/or balloons? Expand All of Makutu’s Island party packages come with goodie bags. You are welcome to bring your own, too. You may also bring-in your own balloons that can be placed on the floor. When should I order food for our party? And other party options? Expand You can order food online when reserving the party. We offer you the flexibility to update the order. Any orders finalized 3-days before the party are guaranteed to be delivered to the party room serving on time. Items ordered last minute on the day of the party will be delivered best effort on time to the party room. What are the types and options available for the cakes for the party ? Expand You can bring your own cake. We do not offer any cake choices. What food items can be brought into the facility? Expand As a policy, no outside food is permitted into Makutu’s Island. Kiki’s café inside the island offers a wide variety of exciting choices to cater for the appetite of our child and adult guests. Please refer to the www.MakutusIsland.com/menu for a complete list of food options and pricing. You can bring your own cake for booked party packages. How much pizza should I order for the adults and what about their drinks? Expand We recommend one large pizza for every five adults. We will box any leftovers for you to take home. We unlimited lemonades/fruit punch for child guests, and also pitchers of water. You may also add pitchers of soda (all pepsi products) / beer for adults for additional cost. Do you have FREE invitations? Electronic versions? Expand We offer FREE third party templates at http://www.evite.com/c/makutusisland). You can print invitations online or even pick up hard copies at Makutu's Island free of charge. Please include on the invitations to your guests that anyone that will be playing in our facility, (children or adults) must have socks on to play. Please also tell your guests to review the rules of the island and to fill out an online waiver for all their children they will be bringing that day of. Doing this will save time at check in the day of the party. (https://www.makutusisland.com/rules) Exclusive Private Party / Facility Rental FAQs (reserve entire 20,000 sq ft space for your group) COST: How much is a private EXCLUSIVE party (also called facility rental)? Expand The pricing of the party depends on the day of the week and is subject to change unless the deposit is paid and reserved. Mon thru Friday: $399.99 plus tax SUNDAY: $599.99 plus tax SATURDAY: $799.99 plus tax There is a 6% service charge Add an additional hour for $125, depending on availability. Party is for a duration of 90-minutes SLOTS: What hours can an EXCLUSIVE party (facility rental) be booked? Expand Typical exclusive parties are hosted BEFORE or AFTER the normal public hours Please check with us if you want a specific time. Note that there are many other party packages available at most open times of the day. FLEX: Can I get a different time slot for our EXCLUSIVE party (facility rental)? Expand Please call 480-344-3740 and speak to a member of management and we do our best to accommodate. Depending on the availability, we can offer you options. ADVANCE: How far in advance do we need to book a party (facility rental)? Expand Two weeks is ideal but if you need something sooner, call 480-344-3740 and ask for a member of management and we will do our best to accommodate. Can we stay and play after you open to the public? Expand Exclusive private parties are typically just before or right after we have public in our facility. Your group is welcome to stay and play after we open to the public. How many people can attend a private party (facility rental)? Expand Up to 40 kids and 80 adults. Additional kids are $9.99 per child (plus tax) and free for adults. INCLUDED: What all is included for this private party (facility rental)? Is food and drink included? Expand The pricing of the exclusive party packages only covers the facility rental. However, the cafe is open to purchase food and drinks. Arcade room is also open and game cards may be purchased on the kiosks CAKE: Can I bring in a cake for the exclusive private party (facility rental)? Expand Yes, we encourage you to bring your own cake. We will have the cafe open for you for other food and drink. ARCADE: Is the arcade open during the private event (facility rental)? Expand Yes, the arcade game room is open and the game cards can be purchased at the kiosks. DECORATIONS: For the facility rental, if it is a birthday party can we bring in decorations? Expand All our spaces are colorfully decorated already. Never-the-less, we can accommodate as much as we can Note that we have high ceilings and it makes it difficult to stick anything to the ceilings or walls. You can bring any floor standing decorations that can be easily set up and removed. FOOD/DRINK: Can we bring in our own food? Expand No outside food or drinks are allowed, except cake. TIME LIMITS: Can our party time run over 90 minutes? Expand Everything needs to be completed in 90 minutes (or the agreed slot reserved). The only thing that can run over is playtime if you are ok with being with the public. Your party can stay back and enjoy the facility until our closing time but note that public could be allowed after your scheduled time slot is over. General FAQs General Frequently Asked Questions Expect a lush, exciting indoor “island” with towering trees, climbs, a bungee trampoline (open select days), zip tracker, arcade, and mysterious caves. We have a 4-story indoor playground with tunnels, rope bridges, 6 party rooms, and a full-service café. We are also the leaders in hosting top-quality parties. You can reserve a party too - CLICK HERE TO BOOK YOUR PARTY Do you require masks? Expand Face coverings will be worn by all employees. We encourage all guests to have a mask on but we do not enforce masks for customers. Temperature checks will still be there for all employees and guests. Anyone running a fever over 100 degrees or higher will not be permitted to come into the building. Temporarily no wrist bands -- How are you doing the Kids check? What is the Selfie check? Expand Due to COVID-19 restrictions, we have implemented a "Kid Check Selfie". Family is asked to take their selfie at entrance and will be validated at exit. Selfie is in place of our traditional wrist band at the Kid Check station In alignment with Makutu’s Island mission to provide a safe play environment, we want to make sure that no child is lost or wanders off. At check-out, our friendly staff ensures that the child leaves only with the parent or guardian with the help of this selfie check on your picture. It provides built-in security, allowing the child and parent/guardian to leave the island together. Is each guest, including adults, required to have a completed/signed waiver? Expand For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by the parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Makutu’s Island or online. Is your play area safe and clean? Expand Absolutely! Our play areas are custom designed to withstand heavy, indoor use. The entire play area is cleaned and inspected on an ongoing maintenance schedule. The party rooms are wiped down and each room is sanitized after each party. Party rooms are prepared with new table ware and customized to suit the party needs. Are socks required? Expand For your safety, GRIP socks are required in the play area. This also helps us to keep the place healthy and clean for our guests. Socks are sold onsite as well, for your convenience. Are there any age/height restrictions? Expand Safety of our guests is our number #1 priority. To ensure this, there are specific area restrictions to allow enjoyable experience for all. Please review and follow the safety signs posted near these specific areas. Rules and safety information is also available at www.MakutusIsland.com/rules Can adults also play? Expand We believe that every adult has a child within. We encourage our adult guests to enjoy the play area as long as the safety restrictions for the specific area are followed. We have experienced that adults playing with their children at Makutu’s Island build a special bond. The rope bridges, tunnels and slides provide a great environment for adults and kids alike. With this end in mind, each child’s ticket comes with a FREE adult admission. Will Makutu’s Island provide supervision in the play areas? Expand Yes - our fun, friendly and trained island natives (staff) provide supervision in the play areas however we require the parents/guardians not to leave the facility and monitor their children. How much time does it take to experience all the attractions at Makutu’s Island? Expand Makutu’s Island offers many attractions catering to varied interests. Depending on the guest’s mood and interest, 2 hours to all day is a reasonable estimate. Do you have any group discounts? Can I ask my school to do a field trip at Makutu’s Island? Expand Makutu’s Island has group discounts and exciting offerings for school/church groups/sports clubs/summer camps. Please send an email to firstname.lastname@example.org to make your reservation. Can I order food to-go at Kiki’s café? Expand Yes, food can be ordered by phone and picked up from Makutu’s Island. You can order the food by calling 480-344-3740. Placing of orders online and on mobile phones will be starting soon. If I'm not going to play, do I still need to pay? Is there an additional charge for parents, siblings, and/or care-givers? Expand With each child (1-17) admission, an adult is free. Additional adults are $4.64 per person. Are reservations required for camps? Expand Yes, we recommend that you reserve your child’s space for camp. Please contact us at 480-344-3740 to make reservations. I do not want to book a party, but may I bring in my cake and presents and use your cafe? Expand You are welcome to bring your birthday group as a general admission but we DO NOT allow any cakes or presents in the cafe. This ensures that the patrons coming in for general admission have ample space to cherish the island cafe. Can I go run an errand really quick and come back? Expand Sorry - we ask that you don't for the security and safety of your children. If you need to go to your car to get something really quick, then you can. But you cannot leave our facility with your children still here. Would we have to pay again if I chose to leave for a few hours in a day? Expand Yes you would because when you pay our admission price, it is a 1-entry unlimited play pass until you decide to leave. Why can't I just drop off my children? Expand We take safety and security very seriously. As a security precaution, we want the parent or guardian to accompany the child at all times. Can I leave before the rest of my party leaves? Expand You can as long as there is another adult staying with the children on the island. We need to record it so that the wrist bands account for the person leaving. I have a diaper bag and purse that I want to store while I play with my kids. Do you have lockers? Expand We have cubbies that can be used for free on an as available basis. In addition, you also can buy lockers for $1 plus tax for all day use. We charge $5 deposit, which you will get when you return the key. Do yo have activities for toddlers also? Expand We have a small gated toddler area where our little guests can slide, tumble and engage with toys. They have small slides and climb and crawl areas. It will be difficult for toddlers to cherish the large tree yet. The admission is FREE for our guests under 1.